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Returns and Exchanges

Returns and Exchanges

 

Merchandise may be returned within 30 days of purchase for refund or exchange with the exception of ritual oils and incense powders. Return labels for U.S. customers may be requested by emailing shophelloviolet@gmail.com. Merchandise must be returned in original, unused condition to receive a refund. Original shipping charges are non-refundable.

We do not issue refunds or exchanges for packages lost as a result of incorrect addresses entered at checkout. If you have recently moved please double check your info before placing an order. If you notice you have entered something incorrectly, please email shophelloviolet@gmail.com to update your information before shipping.